Find out the information you need to know about Shipping & Delivery at Runway Room below. 

*We're doing our best to get your orders to you as quickly as possible, however, due to increased volumes our delivery partners are experiencing some delays - so you may notice your order taking a little longer than usual to reach you. 

SHIPPING COSTS

We currently offer free express shipping for orders over $100.

YOUR DELIVERY OPTIONS

IF….

TIMELINE

COST

Free Delivery

On all orders above $100 placed before 2pm on weekdays

2-7 Days

FREE

Standard Delivery

On all orders below $100 placed before 2pm on weekdays

2-7 Days

$10

Express Shipping

On all orders below $100 placed before 2pm on weekdays

1-4 Days

$15

  

ORDER FULFILLMENT DURING COVID-19 PANDEMIC

It's business as usual at Runway Room, with our online store and warehouse operations still up and running.

Please note that Australia Post has advised of delays across their entire network due to the Covid-19. 

To minimise the risk of infection spread, Australia Post has enacted contactless delivery – meaning no signatures are required for parcel collection, whether via Post Office or at home. 

 

DELIVERY TIMES

All parcels are shipped from Runway Room’s Melbourne warehouse using Australia Post eParcel. Once an online order is placed, it will be dispatched within 2-3 business days. You'll also receive an email with your tracking information once your order has been shipped.

Approximate delivery times are as follows;

  • Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) - 2 to 3 business days
  • Regional NSW, VIC, QLD, ACT, SA, WA, NT - 4 to 6 business days
  • Remote QLD, SA, WA, NT, TAS - 7 to 10 business days

Please note: Shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times during peak periods & promotional campaigns.

INTERNATIONAL SHIPPING

Delivery timelines stated above are in business days, and orders must be placed before 2PM AEDT to be dispatched the next day. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday. Please note, Runway Room is not responsible for any delays caused by couriers.

Taxes are included in the price of the product for multiple countries, no additional taxes are due or calculated at checkout. Some orders may incur additional duties fees which vary from country to country, if the total value of an order surpasses a certain value. These fees are government related and out of Runway Room's control. 

There will be no refunds for parcels that are not claimed or refused. Alternatively, if our team are able to return your parcel back, any return costs will be the responsibility of the customer and deducted from the refund total.

SPECIAL INSTRUCTIONS & AUTHORITY TO LEAVE

If you wish to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes before the checkout when making your purchase.

Please note that Runway Room does not take responsibility for lost or stolen items even if special delivery instructions are provided.